SATA 4 AGENTS

This regulation is valid for flights operated by the SATA Group.

IATA Agents

Reduced Fare Transportation (AD) are given by the SATA Group to Travel Agents, based on the previous year sales volume.

Reduced Fare Transportation must be requested through SATA4AGENTS, except for FAM TRIPS and Guides (Item 10).
This request shall be made by the travel agency director (who has appropriate access to SATA4Agents for this purpose) or by someone appointed by the director. All travel agency employees must be duly registered on the website to benefit from the AD.

Non-IATA Agents

For Non-IATA Travel Agents, the SATA Group grants Reduced Fare Transportation (AD) with a 50% discount – 10 AD50N1
The Reduced Fare Transportation must be requested through SATA4AGENTS, except for FAM TRIPS and Guides (Item 10).

Conditions for granting AD:

 1 – AD bookings are made through your respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt. AD bookings are subject to availability;

 2 - Bookings previously made with public fares cannot be converted into AD bookings;

 3 – The AD is valid for travels agents who are active and on the Agency’s staff;

 4 – The Reduced Fare Transportation requests are made through SATA4AGENTS after a booking has been made;

 5 – The Reduced Fare Transportation for companions is always AD50 and taken from each Agency’s allotment. Each employee is entitled to one companion per trip, and both must be on the same booking;

 6 – For AD issuances, a Ticket Service Fee (XP) of EUR4/USD6/CAD6/BMD6 will apply, regardless of discount, reduced fare type, or route;

 7 – AD authorization is valid for the entire calendar year in which it is requested. Once the ticket is issued, it is valid for 3 months to start the trip and 6 months from the start date to finish the trip;

 8 – After the reduced fare transportation is granted, the travel agent may change the date and/or the route, maintaining the AD discount/authorization initially granted and the same Company. In case of tickets already issued, the fare and taxes must be updated, as well as the No-show fee, if applicable;

 9 - If the ticket has not been issued, the authorization can be reset. If the ticket has already been issued, the authorization can only be restored on the day of issuance, when it is possible to cancel the ticket;

 10 – For FAM TRIPS and Guides, the AD should be requested by e-mail your respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt, up to 5 days before the travel date. We emphasize that for Guides, it is mandatory to send the IATA model 880;

Note: When making group requests, an additional seat should be requested for the Guide. Afterward, they should send to the Help Desk the name of the Guide, his credential, and the documentation referred to in point 10 to the Help Desk.

 11 – Cancellations:
   - TKT fully unflown: full refund;
   - TKT partially flown: fare recalculation, the amount to be refunded being the difference in fare + taxes;
   - Ticket Service Fee (XP) not refundable;
   - In case of No-show, a fee will be applied;
   - Changes are allowed, without penalty.

Note: SATA /Azores Airlines considers as No-Show any passenger who changes/cancels his/her booking and does not update the ticket before the departure of the originally booked flight, i.e., it is mandatory to reissue/refund the ticket before the original flight.

 12 - In case of non-compliance, SATA reserves the right to inhibit or suspend the granting of reduced fare transportation.

Interpreter Guides:

Discounts will be granted per IATA season and a minimum number of passengers in GRP in the following terms:

 Low Season
  - Groups between 10 to 14 paying adult passengers - AD50N1
  - Groups between 15 to 20 paying adult passengers - AD75N1
  - Groups with more than 20 paying adult passengers - AD00N1

 High Season
  - Groups between 10 to 25 paying adult passengers - AD50N1
  - Groups between 26 to 35 paying adult passengers - AD75N1
  - Groups with more than 35 paying adult passengers - AD00N1

2023 – High Season:
16JUN23 a 30SEP23
15DEC23 a 02JAN24
1 week before and after Easter

2022 – Low Season:
03JAN23 TO 15JUN23 01OCT23 TO 14DEC23

Note: The number of GRP passengers must be informed at the time of the AD request, as well as their PNR.

Other information: The issuance of a ticket with reduced fare transportation is based on Economy Basic and Comfort Plus in the following classes:

Issuance AP:

Legend:
AP - Advanced Purchase
BD - Before Departure
AB - After Booking

Blackout periods 2023:

Domestic /Europe
24MAR23 a 10APR23
01JUL23 a 30SEP23
15DEC23 a 02JAN24

Inter-Islands
16JUN23 a 30SEP23
15DEC23 a 02JAN24

North America e Bermuda
02MAY23 a 30SEP23
16DEC23 a 05JAN24

Africa
01APR23 a 09APR23
13MAY23 a 30SEP23
11DEC23 a 05JAN24

Note: Reduced fare transportation may be granted, within the blackout periods, for professional trips: guides, FAM TRIPS, and fairs participation, always duly documented.