ADM Policy

 

According to the IATA Resolution 850m (Passenger Agency Conference Resolutions Manual), the policy for issuing ADM (Agent Debit Meno) applied by SATA is as follows:

- All ADM has an increase of 20%, of its value, related to the audit cost, charged to its recipient, except in the following situations:

     a) ADM regarding Good Practices has the following rates:

Practice Cost Cost
Churning EUR 5 per segment CAD/USD 8 per segment
Duplicate Bookings EUR 5 per booking  CAD/USD 8 per booking
Duplicated Segments  EUR 5 per segment  CAD/USD 8 per segment
Fictitious or Speculative Booking  EUR 7 per booking  CAD/USD 10 per booking
Inactive Segments EUR 5 per segment CAD/USD 8 per segment
Waitlist Segments  EUR 5 per segment  CAD/USD 8 per segment

 

     b) Group closing ADM has a fixed value of 10,00EUR or 15.00CAD / USD, according to the market.

- For Non-IATA Agencies, since debiting is not possible via BSP Link, SATA reserves the right to invoice the value of the ADM to the Agency or inhibit its access to the inventory.

- Tickets issued on resident and student fares with invalid, incorrect or missing VAT identification numbers will be subject to ADM, which can be regularized with the audit cost of 55,00EUR per adult ticket and 80% of the ADM for infants and children.

- ADM can only be contested while the status is pending, except in the cases presented in the previous paragraph. Once the regularization date of the ADM has passed, SATA reserves the right not to accept any justification.