Name Correction

 

SATA allows name correction on flights operated by S4 and/or SP when dealing with the same passenger in bookings with or without issued tickets. When it involves flights from other airlines (codeshare and interline) you must contact your respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt.

 

Procedures:

Individual bookings:

Previous authorization in the booking will not be required in the following situations:
  • If the flight/class shows availability, a new booking must be made, the previous one cancelled, and reissued as indicated on Individual Tickets;
  • If the flight/class is sold out or on a waiting list, it is possible:
a) Correct first name and title (e.g., MRS, MR, MISS, MSTR) without restrictions;
b) Correct up to three characters of the surname (regardless of order) in a single transaction.

 

When necessary to make a name correction that does not comply with the rules mentioned above, authorization must be requested from the operating airline, in the booking, through SSR (Special Service Request). The text to insert should be, for example, PLS AUTH CHNT PAX SILVA/RUI MR TO TAVARES/RUI MR. You must also send an e-mail to helpdesk.agents@sata.pt with a reason for the request and a copy of the passenger's identification document duly authorized by the passenger, under the GDPR, according to one of the following options:

1. Through a statement from the person or the guardian in case of a minor duly authenticated (signature acknowledged), according to the following draft:

Declaration
“I declare, for the purpose of changing the booking/airline ticket, that my name has changed from XXXX to YYYY.”

Date
The person's signature recognized by a competent authority.

2. Using a photocopy of the passenger's documents, duly signed by the passenger according to the identification document, and with the information below:

“I agree to the transmission of my personal data to the airline for booking’s name correction.”

Individual tickets:

After the name correction, the ticket must be reissued, charging the fee in CP of EUR25/USD50/CAD50/BMD50.

The CP fee is waived in the following situations:

 • Correction of a letter in the first name or last name;
 • Correction of baby's first name;
 • Correction of title (except from ADT to CHD or from CHD to INF).

The insertion in the Endorsement Box of the new ticket is mandatory, keeping the original ticket's information, when applicable (Ex: resident fare), and adding the following text: REISSUE DUE CHNT.

In situations that do not fit into the three exceptions described above, as well as points a) and b), you must send us the numbers of the new tickets on the day of reissue. This process should only be considered complete after you receive an e-mail from us confirming the new tickets' registration. Contact us if you do not receive an answer by the last day of the reissue month. Otherwise, the ticket may be subject to ADM.

 

Notes:
Making a name correction that does not comply with the above rules will cancel the booking. It is the airlines' right, as described in the AIRIMP.

Ensure the passenger's name is from the identity card/citizen card or passport to avoid name corrections.

According to SATA's General Conditions of Carriage (Article 3 – Point 3.1.4), tickets are non-transferable. Therefore, passenger substitution is not allowed.