Groups Conditions

Clause 1 – General Conditions

These special conditions apply exclusively to groups covered by this contract and are not available to the general public.
 

Clause 2 – Eligibility

Group reservations are available only for a minimum of ten (10) passengers, except where prior authorization has been granted, such as for sports groups, depending on the sport practiced.
 

Clause 3 – Group Integrity

To ensure operational consistency, a minimum of 20% of the total passengers from the original reservation must remain, or alternatively, an absolute minimum of ten (10) passengers, whichever is greater.
 

Clause 4 – Subsidiary Application

For all matters not expressly provided for in these special conditions, the General Conditions of Carriage available at azrair.com/grupos/condicoes-gerais-transporte as well as the applicable legislation, shall apply.
 

Clause 5 – Flights Operated by Third Parties

For flights operated by other airlines, the reservation is subject to validation and acceptance by those airlines, particularly with regard to availability and applicable fares.
 

Clause 6 – Baggage Allowance

Each passenger is entitled to transport one (1) piece of baggage weighing up to 23 kg, in accordance with the conditions applicable to the contracted route.
 

Clause 7 – Transportation of Equipment

If it is necessary to transport musical instruments, sports equipment, or other items, the group must inform the carrier at the time of the quotation request, specifying the type of equipment, quantity, dimensions, and weight. Acceptance is subject to flight availability. Information regarding special baggage must be entered into the reservation no later than 15 days prior to departure. The rules set out in the General Conditions of Carriage available at azrair.com/grupos/bagagem shall apply.
 

Clause 8 – Reservation Changes

Changes to the original reservation are permitted only prior to ticket issuance, in accordance with the conditions set out in the table sent with the group quotation. All changes must be submitted to the Groups Department and are subject to flight and fare availability.
 

Clause 9 – Name Changes

Name changes in group reservations are permitted without penalty:

• For IATA Agents: directly in the GDS reservation system. After ticket issuance, the name must be corrected in the same reservation and the ticket reissued. The new ticket number must be sent to groups@sata.pt within a maximum of three (3) days. Failure to do so may result in the issuance of an ADM.
• For non-IATA Agencies and Direct Customers: they must contact the carrier directly.
   

Clause 10 – Reissuance

Whenever, after ticket issuance, reissuance is required for any reason and is carried out by SATA, a reissuance fee shall apply. The applicable fees may be consulted at: azrair.com/grupos/s4a-taxas
 

Clause 11 – Refunds

Once tickets have been issued, refunds are not permitted under this contract. The ticket price includes the fare as well as service fees and fuel surcharges, which are also non-refundable.
 

Clause 12 – Fares and Taxes

Applicable taxes and surcharges will be calculated at the time of ticket issuance, based on the contracted route and Y class. The fuel surcharge will be communicated and accepted at the time of quotation. These amounts are subject to exchange rate fluctuations.
 

Clause 13 – Group Splits

Splitting the group from the original reservation is permitted upon payment of a penalty of €50 per person. However, the fare will be recalculated based on the fare available on the date the request is made. Group splitting may only be applied to one of the contracted flights, up to a maximum of 25% of the total group passengers, and no more than five (5) days before or after the flight to be changed. This split is subject to compliance with Clause 3 (Group Integrity) and does not apply to one-way (OW) group reservations or sports groups.
 

Clause 14 – Changes to Initial Reservations by the Carrier

In the event of flight schedule changes initiated by SATA for reservations made through travel agents (B2B), the Group shall be deemed duly notified when SATA notifies the respective travel agent.
The travel agent has a period of seven (7) days from the date of notification to expressly accept the communicated changes, and such acceptance must be recorded in the relevant reservation system (GDS).
In no event may the acceptance referred to in the preceding paragraph occur after the deadline of sixteen (16) days prior to the travel date.
If the aforementioned deadlines expire without express acceptance being recorded, the communicated changes shall be deemed tacitly accepted for all contractual purposes, and the travel agent shall be responsible for informing the Group accordingly.
 

Clause 15 – Jurisdiction

The official and legally binding version of the contract is the version written in Portuguese. For the resolution of any disputes arising from the interpretation or execution of this contract, the courts of the District of the Azores shall have exclusive jurisdiction, with express waiver of any other.

*Up to the value of Group integrity

• Group Integrity is 20% of the total group, or 10 passengers, whichever is greater.
• Penalties are based on the fare and per passenger.
• The percentages are applied to the fare and per passenger.
• Amounts in EUR/CAD/USD are applied per PNR.
• After ticket issuance, the same percentages apply to the fare and fuel surcharge for penalties.

These conditions are purely informative, and only those that we send and are accepted by the agent when requesting a quote are binding.