Dear Travel Agent,
We inform you that a strike notice has been issued by the SINTAC and SITAVA unions, covering SATA Handling employees, for the period from October 21 to November 3, 2026, during the following timeframes:
- October 21 to October 27: work stoppage between 07:30 a.m. and 10:30 a.m.
- October 28 to November 3: work stoppage between 4:00 p.m. and 7:00 p.m..
As a result, and considering that SATA Group operations may be affected on flights scheduled during the above-mentioned periods, the following measures have been authorized:
1. Applicable Airlines
Operators: SATA Air Açores and Azores Airlines
Period covered by this procedure: At this stage, only flights scheduled between 07:30 a.m. and 10:30 a.m., from October 21 to October 27, 2026
Endorsement: SATA HANDLING STRIKE | 21 to 27OCT 2026
2. Flight Changes
Flight changes are permitted without penalties or fare differences for flights outside the strike period, provided they are operated by SATA or under ACMI agreements.
Changes may be made to flights operating between October 18 and November 10, 2026, inclusive.
3. Reissues
As an exceptional measure related to the strike, tickets issued on stock 737 and 331 may be reissued as involuntary changes without prior authorization from support services.
Reservations modified under this procedure must include the following endorsement: SATA HANDLING STRIKE | 21 to 27OCT 2026
4. Refunds
Refunds are not permitted unless otherwise provided for under the applicable fare rules.
Important: Passengers who voluntarily change their booking under this flexibility policy, without the airline having cancelled the originally booked flight, are not entitled to assistance or compensation under Regulation (EC) No. 261/2004.
The right to assistance applies only in the event of an actual flight cancellation.
5. Recommendations
- Whenever possible, encourage passengers to travel with cabin baggage only, in accordance with the airline’s baggage allowance limits. Carry-On Baggage | Azores Airlines
- Recommend online check-in via www.azoresairlines.pt.
- Reinforce the importance of complying with airport reporting times for both check-in and boarding. Check-in times | Azores Airlines
Thank you for your attention and cooperation. Should you require any additional information, please do not hesitate to contact us through the usual support channels.
Wednesday, October 14, 2026 - 14:03