I am a Galileo GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?

  • Fare downgrade
  • UMNR
  • Oxygen
  • Fast Track
  • Pre-seat
  • Lounge
  • Bodyboard
  • Surfboard
  • Longboard
  • Golf Equipment
  • DivingEquipment
  • Fishing Equipment
  • Musical Instrument up to 23kg
  • Musical Instrument 23kg until 32kg
  • Musical Instrument 33kg to 45kg

 

On flights operated by S4

  • First Excess Bag (up to 48h before travel)
  • Second Excess Bag (up to 48h before travel)
  • Third Excess Bag (up to 48h before travel)

Can I book groups on SATA involving flights on TAP or other airlines (WestJet / Alaska Airlines / Air France / Binter)?

Yes. However, the offered price for the flight operated by another airline is a base price. When an airline evaluates a group, it may offer a higher value. This will only be confirmed by the respective airline after the booking has been made. 

If there is already a confirmed group booking on SATA flights, and it is intended to change to a flight not operated by SATA, it implies that after accepting a new price, the confirmed SATA flight is automatically canceled and the flight operated by the other airline is awaiting confirmation by the new operating airline.

Why does the SATA website show fares lower than the ones offered to the group?

SATA offers promotional fares on several routes to its individual passengers. These are reduced value fares, which exist in a limited number of seats and, as such, imply advance payment, do not allow change names, do not allow date changes, and are subject to seat availability on the same class of service (so that a fare difference would not be needed), plus change penalties.